Ensuring the reliability and quality of services

History

Ensuring the level of reliability and the quality of services established by the executive authorities of the constituent regions of the Russian Federation in matters of state tariff regulation in accordance with regulatory legal acts was defined as a priority area of the Company’s activities by the decision of the Board of Directors dated September 26, 2011.

The indicator for the reliability of services rendered is determined by dividing the average duration of the interruption in electricity transmission by the number of consumer connection points to the power grid.

Reliability level indicator Plan Actual Change, %
Moscow 0.000514 0.000395 23 %
Moscow Region 0.083317 0.070453 15 %

The quality level of services rendered is determined based on the actual values of information content, promptness and feedback indicators taking into account weighted coefficients.

Quality level indicator Plan Actual Change, %
Moscow 1.01 0.90 12 %
Moscow Region 1.01 0.85 16 %

Performance assessment of planned reliability and quality level indicator

The quality and reliability of services indicator is within the specified deviation range from the planned values.

The values (coefficients) obtained from the performance assessment of the reliability and quality of services are used to calculate a composite index of the level of the reliability and quality of services for the most recent period of regulation. Based on this index, adjustments are made to the required gross revenue when establishing the tariff for the next period of regulation.

Based on the activities of JSC “MOESK” in 2011, the composite index of the reliability and quality of services is equal to zero.

Reliability coefficient 2011
Moscow 0
Moscow Region 0
Quality coefficient 2011
Moscow 0
Moscow Region 0